You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first.

• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.

No AI experience is needed; your domain knowledge is what matters.

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services.
• 1+ years of regular, high-volume public contact (phone, chat, or in person).

Work arrangement: Fully remote

Eligible countries: United States

• US-based