Customer Support Agent (Fluent in Spanish) - Freelance Project
We are looking for a bilingual, customer-oriented support agent fluent in English and Spanish.
Hiring companyMeridial by Invisible Technologies
About the role
Customer Support Agent (Bilingual: English<>Spanish).
You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.
But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors.
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.
Responsibilities
- Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
- Assist with account activation, integration troubleshooting, and product-related inquiries.
- Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
- Troubleshoot technical issues and escalate complex cases as needed.
- Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
- Collaborate with internal teams to escalate issues efficiently and improve customer service.
Required skills
- Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
- High attention to detail and ability to work both independently and as part of a remote team.
Preferred skills
- Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
- Proficiency in Zendesk and Aircall is preferred.
Experience and education
High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
Previous customer service experience, ideally within technical support or financial services.
Seniority level: Entry Level.
Language requirements
- Bilingual fluency in Spanish and English, with strong verbal and written communication skills in both languages.
Assessment requirements
Must pass a background check.
Schedule details
45-50 hours per week.
9-6pm US-ET.
Must be able to work US-East Coast/New York Time Zone.
Eligibility
Work arrangement: Fully remote
Eligible countries: Colombia
Remote – Preferred locations: Costa Rica, Belize, Mexico.
Compensation details
$5 per hour.
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