You’ll use your borrower counseling experience to check that questions sound like real borrowers and that answers are correct and useful. Accuracy comes first.

• Review sample student loan questions and flag any that don’t sound like what real borrowers ask.
• Write rubrics that define a correct, complete answer on federal loan repayment, including income-driven repayment (IDR) plans and forgiveness programs such as PSLF.
• Cover servicer issues, deferment and forbearance, and default management in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

No AI experience is needed; your domain knowledge is what matters.

• Direct experience counseling borrowers on federal student loan repayment and forgiveness (nonprofit counselor, university financial aid office, or similar).
• 1+ years advising on IDR plans, PSLF, or other repayment and relief options.
• Experience beyond award packaging, such as repayment, forgiveness, servicer issues, or default resolution.

Work arrangement: Fully remote

Eligible countries: United States

• US-based