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Knowledge Management Expert

Mercor is seeking experienced HR practitioners at technology companies to evaluate AI-powered enterprise search and workplace assistants on HR knowledge tasks.

Canada, United States$70–$90 per hour
Hiring companyMercor
Application process4.0 / 5Based on 1 review
Work experience2.0 / 5Based on 1 review

About the role

You will grade how well these tools answer real HR questions—judging source grounding, permission handling, content freshness, and the root cause of failures.

Contract and Payment Terms

  • You will be engaged as an independent contractor.
  • This is a fully remote role that can be completed on your own schedule.
  • Projects can be extended, shortened, or concluded early depending on needs and performance.
  • Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
  • Payments are weekly on Stripe or Wise based on services rendered.
  • Please note: We are unable to support H1-B or STEM OPT candidates at this time.

Responsibilities

  • Evaluate answers from enterprise search / workplace AI tools on HR topics within your area of expertise.
  • Judge whether answers are tied to sources and cite them correctly.
  • Assess whether results respect each user's access permissions.
  • Identify stale or conflicting content across knowledge sources.
  • Distinguish retrieval misses from reasoning errors.

Requirements

  • 5+ years of active HR practice with demonstrated expertise in a specific HR domain.
  • Currently in an HR, People Ops, Payroll, or HR Systems role at a technology company (software/SaaS, internet, hardware, semiconductors, or similar).
  • Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean, Workday Assistant, Sana, Microsoft 365 Copilot / SharePoint search, Guru, Coveo, Moveworks, ServiceNow AI Search).
  • Hands-on experience using Workday HCM as an end user (not configuration-only training).
  • Not primarily a power user or administrator of only Sana or only Glean.

Preferred skills

  • Experience owning or curating HR knowledge content (policy pages, HR help-center articles, FAQ libraries) in Confluence, ServiceNow KB, Workday Help, or similar.
  • Currently an active HR practitioner rather than consultant-only.
  • SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
  • Workday Pro certifications in relevant modules.

Eligibility

Work arrangement: Fully remote

Eligible countries: Canada, United States

Compensation details

$70–$90 per hour.

More about the hiring companyMercor
Posting details

Employer posted

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