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Passport Acceptance Agent

micro1 is looking for Passport Acceptance Agents to help evaluate and improve AI systems on passport topics.

United States$30–$40 per hour
AI Evaluation & RLHFFact-Checking & VerificationGovernment & Public Sector
Hiring companyMicro1
Application process4.3 / 5Based on 6 reviews
Work experience4.7 / 5Based on 7 reviews

About the role

You’ll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Responsibilities

  • Review sample passport questions and flag any that don’t sound like what real applicants ask.
  • Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options.
  • Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics.
  • Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
  • Share clear written feedback with the project team, working asynchronously.

Required skills

  • Current or recent passport acceptance agent designation (post office, county clerk, library, or similar).
  • Working knowledge of forms, fees, ID and citizenship documents, and rules for minors.
  • Clear, precise writing.

Preferred skills

  • Experience with lost, stolen, or damaged passports and name changes.
  • Experience creating guides, checklists, or training materials.
  • Experience helping a diverse range of applicants, including rural and non-English-speaking customers.

Experience and education

  • 1+ years helping the public with passport applications.

Schedule details

Time Commitment: 20-30 hours/week, short-term project.

Able to start quickly and commit 20-30 hours/week.

Eligibility

Work arrangement: Fully remote

Eligible countries: United States

Location: Remote.

US-based

Compensation details

$30–$40 per hour.

More about the hiring companyMicro1
Posting details

Employer posted

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