You’ll use your front-counter experience to check that questions sound like real customers and that answers are correct and useful. Accuracy comes first.

• Review sample postal questions and flag any that don’t sound like what real customers ask.
• Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.
• Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

No AI experience is needed; your domain knowledge is what matters.

• Current, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate).
• 1+ years helping customers in person at a post office counter.

Not a fit: Mail carrier, mail processing, or private shipping store experience alone.

Work arrangement: Fully remote

Eligible countries: United States

• US-based