You will define quality standards, manage quality teams, oversee audits, and ensure accurate, consistent, and timely delivery in a fast-paced environment with tight turnaround times.

Offer Details:

• This is a project-based role involving a defined number of evaluation tasks.
• Each task will involve comparing multiple chatbots and providing a final assessment.

• Define quality standards, metrics, and targets across data types.
• Build and lead Quality Leads and QA teams.
• Develop audit, sampling, calibration, and escalation frameworks.
• Lead client quality reviews and manage quality-related escalations.
• Partner with Project Leads to balance quality, speed, and cost.
• Identify root causes and implement lasting improvements in processes, training, and guidelines.
• Monitor quality reports and drive corrective actions.

• 8+ years of experience, including 4+ years leading teams.
• Strong experience in quality management and high-volume operations.
• Experience leading managers or team leads.
• Experience in annotation, data labeling, AI training data, multimodal, or LLM evaluation projects is preferred.

Work arrangement: Fully remote