In this role, you will convert complex software engineering workflows, ITSM frameworks, SLA policies, and asset management protocols into structured parameters and deterministic spreadsheet models. You will design, evaluate, and refine domain assets to ensure AI-generated ticket workflows, triage logic, and IT operations reports align with professional industry standards.

Engagement type: Contractor.

• Domain Guidance & Guardrail Authoring: Define operational discovery parameters and technical guardrails for AI tools handling IT ticketing, incident management, and software support workflows.
• Golden Asset Construction: Build and verify reference IT dashboards, SLA tracking sheets, asset lifecycle rollups, and triage escalation logic in Google Sheets or Excel.
• Workflow & Dataset Co-Design: Design realistic IT service scenarios and validate domain context files, including system incident logs, post-mortems, and support playbooks.
• AI Quality Audit & Sign-Off: Review, score, and refine AI-generated technical outputs to ensure complete alignment with professional software engineering and ITIL practices.

• Core Experience: 3+ years in software engineering, IT operations, or technical support management.
• Bachelor's degree or equivalent practical experience in any field.
• Experience in AI evaluation, data annotation, content review, quality assurance, or a related analytical role is preferred but not required.

Technical Infrastructure: Personal desktop/laptop equipped with a stable, high-speed internet connection in a remote setup.

Shortlisted candidates will be sent a Job Interest Form.
Finalized talents will go through delivery review & proceeded further accordingly.

Work arrangement: Fully remote