Join us in shaping how AI understands and applies customer success expertise at scale.

10x Team connects expert freelancers with leading AI labs building next-generation models. We are looking for knowledgeable customer success managers based in the EU or UK to enhance the accuracy, depth, and real-world relevance of AI-powered customer management systems.

In simple terms: You will assess and improve AI-generated content, ensuring it reflects authentic customer success reasoning, real client relationships, and practical procedures. Rather than conducting traditional customer success work, you’ll apply your expertise to help AI systems understand and reason about customer success processes at scale.

Why Join?

• Flexible, fully remote freelance work that fits your current commitments.
• Apply your customer success expertise in a rapidly evolving, high-impact AI environment.
• Directly contribute to building advanced AI customer management systems.
• Free access to our in-house AI Academy to further develop your AI skillset.
• Clear onboarding, structured tasks, and ongoing opportunities for collaboration.

Please note: these AI Lab missions are not traditional job openings with fixed start dates.

Project demand is highly dynamic and matching depends on your expertise, availability, and current AI Lab needs.

Some experts are matched within days, while others may wait longer for a suitable project.

Join us to help shape the customer success expertise of the world’s most advanced AI models!

• Review and refine AI-generated outputs related to customer success, client engagement, support processes, and practical aspects of customer management.
• Evaluate AI responses for accuracy, practicality, and compliance with real-world requirements.
• Draft realistic customer scenarios based on your direct professional experience.
• Create scenario variations from different perspectives (e.g. customer success manager, client, support team, or stakeholder).
• Identify gaps, oversights, or weak reasoning in AI-generated customer success content.

• A senior-level customer success manager with significant professional experience within the EU or UK.
• Experienced in advising on, developing, and executing customer success strategies.
• Skilled at evaluating client engagement processes, customer requirements, and compliance.
• Comfortable working independently and providing structured, critical feedback.

Work arrangement: Fully remote

Applicant eligibility: 28 eligible countries · 2 eligible regions