No screen recording, no keystroke monitoring, no idle timers.

Independent contractor. Ongoing project work rather than single task batches.

Why Apply

• $45 to $80/hr, paid weekly via Stripe.
• 100% remote and fully async.
• Shape how frontier models handle IT troubleshooting.
• Ongoing project work with hours you set each week.

• Author realistic IT support scenarios, from first contact through diagnosis and resolution.
• Write reference answers with the diagnostic reasoning behind each step.
• Grade model output for technical accuracy and user safety.
• Flag advice that reads plausible but would make the problem worse.
• Author realistic IT support scenarios from first contact through resolution.
• Write reference answers with the diagnostic reasoning behind each step.
• Grade model output for technical accuracy and user safety.
• Flag advice that reads plausible but would make the problem worse.

• Specialists with at least 2 years in IT support, help desk, or system administration.
• Practitioners with hands on experience in enterprise environments such as Active Directory, Microsoft 365, or MDM tools.
• Troubleshooters with depth across hardware, software, and networking issues.
• Clear writers who can document the reasoning behind a diagnostic decision.
• 2+ years of professional IT support, help desk, or system administration experience.

Apply at /apply/it-support-specialist-expert. About five minutes. Resume plus a few structured questions.

Resume review. Every application gets read against a published rubric and gets a decision.

Written assessment. You may be asked to take a written assessment for further placement.

Onboarding. Sign the contractor agreement, connect Stripe, and get platform access.

Project match. You're matched to live work in your specialty, usually within a week of onboarding.

Work arrangement: Fully remote

• $45 - $80/hr.
• $45 to $80/hr, paid weekly via Stripe. Your rate is set from your experience, not negotiated down after you start.